My scale is displaying Error 101 

Error 101 is an EEPROM error with the circuit board and is a warranty-covered issue. Please email us at with your scale’s serial number. The serial number will begin with AP.

Error 100 appears after a firmware update

Error 100 signifies an error in the updating process. If Error 100 occurs after updating your scale's firmware, performing an update again should correct the issue. If your scale is unresponsive or blank, follow the instructions for a scale stuck in update mode and update your scale again. 

If you are still experiencing issues, contact for troubleshooting.

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