Troubleshooting

Apps

• My app stopped working

Error Codes

• The scale is showing a 3 digit error code, what do I do?
• What to do when I see ERR303?

Numbers are changing

• The scale's numbers are jumping all over
• I see a decrease of weight over time during the brewing process, why?
• Why is the scale counting down after I finish brewing?

Scale is not powering on or off

• My scale will not power on. Why not?
• Why is the auto off not working on my Acaia | Pearl?
• How do I restart my scale?
• Can I change the battery of the scale?

Firmware update for the scale

• The firmware update stopped or failed
• Scale is stuck in "update" mode
• Error 100 appears after a firmware update