Due to the COVID-19 pandemic and the safety of our team, we needed to make changes on how we handle repairs. We're allowing packages to sit for 48 hours at our US office front desk before opening. We are working hard and will get back to you as soon as we can.

We provide support through email and social media. We aim to respond to emails within two business days. After you submit the ticket below, you’ll receive an automatic confirmation email. Add support@acaia.co to your email list to ensure replies are received and not filtered to your junk mail.

Our support team is online Monday-Friday, 8 am-4 pm USA-Pacific time.



Submit a request

Please enter the details of your request. A member of our support staff will respond within two business days.

If applicable, enter the serial number of the unit your are contacting us about. The serial number is located on a sticker on the bottom of the Pearl, Lunar, Orion, and Cinco and starts with "SN:". For multiple serial numbers, please separate them with a comma.

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