Before looking into purchasing a replacement USB port, we recommend checking that the issue is not a defective battery or charging cable.
InfotipIf you are having an issue with your Acaia product and it is still under warranty, please let us know at email@example.com. Our Lunar scale comes with a two-year warranty, while all other electrical Acaia products have a one-year warranty from date of purchase.
First, check if the cable you are using to charge the scale is functioning properly. If it can charge another device, but not your scale, then it is most likely your scale's charging port. If your cable cannot charge another device, please try using another one to see if that charges the scale. We've come across some scales that are reported to have loose ports but connect firmly with a new cable.
Since it’s not easy to tell which part is causing the issue it is best to contact firstname.lastname@example.org instead of ordering a USB port and replacing it yourself. Replacing the USB port is not guaranteed to solve the issue.
That said, you can still purchase a USB port if you would like to do the replacement yourself. Some of our resellers also stock ports, so we may arrange the fix or replacement through them.
If your scale is still under warranty, a defective usb port would be covered. The Lunar comes with a two-year warranty, and the Pearl comes with a one-year warranty, starting at the day of purchase. If the scale is outside the warranty or shows signs of damage from mishandling, please read further.
In the contiguous 48 US states, we can sell you a port. Please email us to arrange for the shipment.
In Canada, our reseller Eight Ounce Coffee stocks replacement USB ports.
In Hawaii, Alaska, Central America, and South America, we will ask you to ship the scale to us, so we can replace the ports for you (outside the warranty). You will need to pay for shipping.
In Europe, we have several resellers who stock replacement ports and we can also ship from our Netherlands warehouse.
All other locations, we may be able to ship from Taiwan.