Do you ship internationally?

We ship directly across the country (US and Japan) or across the continent (Europe) from three official corresponding webshops. 

For international shipping, we have a network of global official distributors. 

United States: We offer direct standard shipping from our US webshop to most locations across the United States.

Europe: We also offer direct standard shipping from our European webshop to 34 countries across the continent. This includes Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Monaco, Netherlands, Norway, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Ukraine, and United Kingdom.

Japan: We opened up our Japan webshop in 2021, which ships directly from Tokyo across the country.

International: We offer shipping by Fedex and DHL to almost all countries. Shipping fees include postage fees, registered mail fees, and miscellaneous fees. We also have an international network of authorized resellers. We highly recommend purchasing your Acaia products locally. 

Purchases sent outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may likewise impose additional brokerage fees or other surcharges as part of the customs and tax process. Recipients are responsible for payment of all fees, taxes, and duties related to shipment(s) to destinations outside of the United States. If a shipment is lost, abandoned or you refuse a shipment due to the local taxes or duties not being paid, Acaia will not issue you a refund for your order. Orders can be delayed due to verification or time of the order being placed.

European Store and Value Added Tax (VAT)

Starting from 1 July 2021, our European webshop will charge Value Added Tax separately. This change is in accordance with the latest EU regulations. The 27 member states are free to set their own standard VAT rates above the minimum of 15%. To see a comprehensive and up-to-date list of all of these taxes according to country, please see this guide here. 

This means that VAT is excluded from the price on the product and cart page and is then charged based on the destination country during checkout. If you have any questions, please contact us directly at support@acaia.co

Example of how a price list will look on a cart page.

Customs Charges

If the customer's country or region charges fees (e.g. import tariff, value-added tax, customs handling fees, etc.), the customer will have to bear the charge(s). The actual value of the parcel will be reported on the customs documents, and the fees will be collected by the Post Office or courier service provider of the customer's country or region.

In case the delivery of an order is delayed due to customs, we bear no responsibility. We do not issue any proof of export documents, such as proof of country of origin, or export visas.

Purchases sent outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may impose additional brokerage fees or other surcharges as part of the customs and tax process. Recipients are responsible for payment of all fees, taxes, and duties related to shipment(s) to destinations outside of the United States.

 If a shipment is lost, abandoned, or you refuse a shipment due to the local taxes or duties not being paid, Acaia will not issue you a refund for your order.

Orders can be delayed due to verification or time of the order being placed.

US Shop Pay Installments 

In July 2021, we added a new payment option to our Acaia US webshop: Shop Pay Installments. This option allows most US customers to check out and choose to pay in four equal installments, rather than in a one-off payment. There are no fees, no interest, and no late charges for customers that are approved to use this service. 

This payment option is available for orders between 50 and 1000 US dollars and for those using a debit or credit card. However, it can not be used to purchase gift cards. This ability is provided and approved by Shop Pay and Affirm.