Undeliverable Orders

Occasionally orders are returned to us as one of the following:

  • incorrect address
  • failed delivery attempts
  • refusal to pay tax
  • unable to make import declarations
  • parcel refused by the recipient

When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee and 15% of the value of products as handling charges. We can re-ship orders that are returned to us as undeliverable or unclaimed. Customers are responsible for the re-shipping fee. The re-shipping fee is based on the original shipping method used for your purchase.


Have an issue with shipping? Contact us sales@acaia.co


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