Occasionally orders are returned to us as one of the following:
- incorrect address
- failed delivery attempts
- refusal to pay tax
- unable to make import declarations
- parcel refused by the recipient
When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee and 15% of the value of products as handling charges. We can re-ship orders that are returned to us as undeliverable or unclaimed. Customers are responsible for the re-shipping fee. The re-shipping fee is based on the original shipping method used for your purchase.
Have an issue with shipping? Contact us firstname.lastname@example.org