Acaia Pearl 2021 models that are purchased in the US and shipped or taken out of the country have a 1-year limited warranty. If your Acaia Pearl 2021 fails due to defect within 1 year from the date of purchase, simply e-mail us at firstname.lastname@example.org. Purchases from unauthorized dealers will not be covered by warranty. Please have the following information prior to contacting Acaia:
- Proof of date of purchase.
- Model and serial number (located on the bottom of the scale).ex. Pearl 2021 SN: AP0081509123
A member from Acaia's support team will follow up to determine the problem and see if it can be fixed quickly and easily.
The customer is responsible for paying the freight charges for sending in the Acaia products for replacement. The customer is also responsible for paying the freight charges and any duties of the replacement product that Acaia may send to you.
Outside the United States: Please contact your original place of purchase or your local distributor.
*Please note: Damage to the interior or exterior of the Pearl S is not covered under warranty.
The high-quality workmanship of Acaia Coffee Scale bearing the Acaia trademark is guaranteed by the Acaia Corporation. USA.