What is a firmware update and do I need it?
Firmware is the software that makes your scale run, weigh, have different modes and settings. Over the years, there have been a handful of different firmware which has introduced new modes and bug fixes to our scales.
Downloading the latest firmware gives you access to the latest modes and smoothest functionality for your scale.
Pearl Updater App for original Acaia Pearl:
Acaia Updater App for Lunar, Pearl Model S, Pearl 2021 Orion, Pyxis and Cinco:
The most recent firmware versions are:
Original Acaia Pearl
2.0 Option A & B
Option A has as many modes available as Option B, but only Weighing Mode, Weighing + Timer mode, and Auto-Tare mode are enabled. To turn the rest on, you would have to access the settings.
Option B has all modes available
Pearl Model S
Orion Bean Doser
Cinco and Pyxis
No new firmware available
If you are updating your firmware to attempt to fix an issue that is still persisting, please contact email@example.com. Our support team will be able to help you further.
How long will a firmware update take?
A firmware update will take about 10-15 minutes.
If it is your first time performing the update, we recommend that you set aside some time to learn how to execute it and to be present while your product is updating.