If you are having an issue with your Acaia product and it is still under warranty, please let us know at firstname.lastname@example.org. Our Lunar scale comes with a two-year warranty, while all other electrical Acaia products have a one-year warranty from date of purchase.
My battery has stopped working or bloated. Can I purchase a replacement battery?
While we do not directly ship replacement batteries to private customers, we can put you in contact with our own service team or one of our trusted international resellers who can repair and replace. We provide a service.
If your scale is not retaining a charge, chances are it has a defective battery. Two signs of this are when your scale is charging but still displays ‘L0_BAt’ (see image below), or when your scale is only turning on when plugged in. In some cases, a defective battery could even puff up to the point where the accuracy of the scale is affected.
Sometimes, a scale cannot retain a charge due to a malfunctioning main circuit board. Since it’s not easy to tell which part is causing the issue it is best to contact email@example.com instead of ordering a battery and replacing it yourself. Replacing the battery is not guaranteed to solve the issue.
That said, some of our resellers also stock batteries, so we may arrange the fix or replacement through them. Across the world, we have a directory of official and trusted international resellers who can diagnose your scale's issues and replace your battery if so needed. If the Acaia electronic has not been purchased from the local reseller, they may charge some costs including an inspection fee, customs, shipping, etc.
If your scale is still under warranty, a defective battery would be covered. The Lunar comes with a two-year warranty, and the Pearl comes with a one-year warranty, starting at the day of purchase. If the scale is outside the warranty, please read further.
In the contiguous 48 US states, we can replace your battery for you. Please email us to arrange the shipment.
In Canada, our reseller Eight Ounce Coffee stocks batteries and also performs repairs.
In Hawaii, Alaska, Central America, and South America, we will ask you to ship the scale to us, so we can replace the batteries for you (outside the warranty). You will need to pay for shipping.
In Europe, we have several resellers who replace batteries and we can also ship from our Netherlands warehouse.
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