The Acaia Pearl Product Warranty

1-Year Limited Warranty 

Acaia Pearls that are purchased in the US, and shipped or taken out of the country have a 1-year warranty. If your Acaia Pearl fails due to a defect within 1 year from the date of purchase, e-mail us at Purchases from unauthorized dealers will not be covered by warranty.

Please have the following information prior to contacting Acaia:

  • Proof of date of purchase.
  • Model and serial number (located on the bottom of the scale). ex: Acaia Black Pearl SN: AP0041509123

A member from Acaia's support team will follow up to determine the problem and see if it can be fixed quickly and easily.

The customer is responsible for paying the freight charges for sending in the Acaia products for replacement. The customer is also responsible for paying the freight charges and any duties of the replacement product that Acaia may send to you.

Outside the United States: Please contact your original place of purchase or your local distributor.


*Please note: Damage to the interior or exterior of the Pearl is not covered under warranty. 

The high-quality workmanship of the Acaia Coffee Scale bearing the Acaia trademark is guaranteed by: Acaia Corporation. USA

Email us here

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