How do I check the status of my order?

The time it may take for your Acaia coffee scale to reach you may vary. After you place an order, it usually takes up to 2-3 working days to process and prepare for shipping. Delivery ranges from 3 to 14 days, depending on the shipping method and different customs protocols in different countries. We do not assume any responsibility for postal delays. 

If you want to check the status of your order, please send an email to

There was an issue with my delivery or the items I received. Who do I contact?

If you run into any issues, please contact us at

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