Error Codes

Error codes

The scale is showing a 3 digit error code, what do I do?[a]

 

If any problems persist, please contact support@acaia.co for further assistance.

 

101

EEPROM error, covered by warranty

102

AD read error

brackets (top)*

Over load: the weight is over the maximum capacity.

brackets (bottom)**

Under load: the weight is under the minimum capacity.

300

Malfunctioning Bluetooth error. Scale's Bluetooth module has stopped working.

303

303 Unable to make zero point, because the initial weight exceeds the limit (50% of capacity). Typically happens when a scale has weighed over its capacity of 2000g.

304

Weight calibration error

802

Unable to tare, because the weight exceeds the tare range. Typically happens when a scale has weighed over its capacity of 2000g.

803

Unable to tare/calibrate, for the weight is unstable. Try to tare/calibrate scale on a more stable surface.

904

Password error (the password to enter the settings is 0000)

 

*Below is an image of what overload brackets look like

**Underload brackets look the same as overload brackets but flipped upside down

Pearl_overload_brackets.jpeg 

802 Error Code

Errors 802 and 303 are an indication you scale’s load beam has experienced a weight beyond the Pearl and Lunar’s capacity of 2000g (~4.4 lbs), a physical shock such as a portafilter or tamper dropping on the scale, or damage from dropping the scale. It can take weighing an object over the scale's capacity just once to damage the load sensor.

You can return the scale to a functioning condition by performing a linear calibration, with the caveat that the upper reaches of the weighing range (1500g - 2000g) might be inaccurate, depending on the damage experienced. To do this, you will need three 500g F2-class calibration weights. You can find these at in our online store here

Please contact support@acaia.co for instructions on how to perform a linear calibration or to have your scale serviced.

 

What to do when I see ERR303?

Error 303 (and sometimes error 802) is an indication you scale’s load beam has experienced a weight beyond the Pearl and Lunar’s capacity of 2000g (~4.4 lbs), a physical shock such as a portafilter or tamper dropping on the scale, or damage from dropping the scale. It can take weighing an object over the scale's capacity just once to damage the load sensor.

You can return the scale to functioning condition by performing a linear calibration, with the caveat that the upper reaches of the weighing range (1500g - 2000g) might be inaccurate, depending on the damage experienced. To do this, you will need three 500g F2-class calibration weights. You can find these at in our online store here

If you are unable to perform a linear calibration, or a linear calibration does not correct the issue, please contact support@acaia.co to have your scale serviced.

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