Here are some troubleshooting steps to try out:
If the update process stops (or never finish),
- Exit the firmware update app
- Turn OFF Bluetooth on phone
- Turn ON Bluetooth on phone
- Plug USB power into scale (if already plugged in, Unplug, then plug back in)
- Start App and retry the firmware update
If you have firmware 1.74 and you are trying to upgrade to 2.0, you may be seeing 0% in the progress bar. Please try the below steps.
- Close app
- Turn off Bluetooth
- Plug the scale in and out to get out of Update mode.
- Reopen the app and turn on Bluetooth
- Power the scale back on, only a yellow light will appear.
- Enter update mode manually (below video, starting at 0:16). Password is 0415.
- Restart the process again.