The firmware update failed, or the scale is stuck in "Update" mode

If your firmware update has froze or if your scale is plugged in while updating, it may have a blank display upon pressing the power button. Plugging the scale in while it is on will always turn the scale off. If this is done during the updating process, it will interrupt the installation. Even if the scale's display is blank upon pressing the power button, it should still be functional and just stuck in update mode. Here are all the steps you'll want to take:
 
You'll want to follow these exact steps:

-Exit/force quit the firmware updater app *this resets the app connection
-Plug USB power into the scale (if already plugged in, Unplug, then plug back in) 
*this resets the Lunar
-Unplug the Acaia scale, press and hold the power button while plugging in the scale (this should place the scale back in update mode) It is fine if the scale only displays a lightning bolt or amber light and not the full read out.
-Open the app and reconnect the scale in the app.
-Select the latest firmware (2.6.004 for Lunar//2.0.009 for Pearl) 
Tap "Start Firmware Update".

Here is an example of the process for the Lunar:
The audio is a little soft so you'll need to turn the volume up. 

 
Here is an example of the process for a Pearl: 
 
 
If this does not work for you, or you have any more questions, contact support@acaia.co
 

 

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