Customs Charges

If the customer's country or region charges fees (e.g. import tariff, value added tax, customs handling fees, etc.), the customer will have to bear the charge(s). The actual value of the parcel will be reported on the customs documents, and the fees will be collected by the Post Office or courier service provider of the customer's country or region.

In case the delivery of an order is delayed due to customs, we bear no responsibility. We do not issue any proof of export documents, such as proof of country of origin, or export visas.

Purchases sent outside the United States may be assessed local taxes, duties, etc. upon arrival. The shipping firm that delivers the package may impose additional brokerage fees or other surcharges as part of the customs and tax process. Recipients are responsible for payment of all fees, taxes, and duties related to shipment(s) to destinations outside of the United States. If a shipment is lost, abandoned, or you refuse a shipment due to the local taxes or duties not being paid, Acaia will not issue you a refund for your order.

Orders can be delayed due to verification or time of order being placed.

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